Terms of Service

1. Acceptance of Terms
By accessing or using the website [yourwebsite.com] (the "Site") operated by [Your Brand Name] ("we," "us," or "our"), you agree to be bound by these Terms of Service .

2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Site without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information
We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that the information on the Site is error-free. We reserve the right to correct any errors and to change or update information without prior notice .

4. Modifications to Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or to any third party for any price change or modification.

5. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State], USA, without regard to its conflict of law provisions.

6. Limitation of Liability
To the fullest extent permitted by law, [Your Brand Name] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

6. Refund Policy

设计思路： 针对餐具，需要特别区分 "有瑕疵/破损" 和 "无理由退货" 。对于易碎品，必须明确要求客户在收货时检查，并提供破损情况下的处理流程（通常需要照片证据）。

模板：
Your satisfaction is our top priority. Since our products are delicate dinnerware, we have a specific policy to ensure returns are handled smoothly.

30-Day Return Window
You have [30 days] from the date of delivery to request a return or exchange .

Conditions for Returns
To be eligible for a return, items must be:

In the same condition that you received them.
Unused, unwashed, and free of scratches or marks.
In the original packaging (if possible) to prevent damage during transit .

Non-Returnable Items
Please note that we cannot accept returns for:

Items returned after the 30-day window.
Items that have been used or show signs of wear (e.g., utensil marks).
Final sale or clearance items .

Damages & Issues (This is crucial for dinnerware)
Please inspect your order immediately upon reception. If you receive a defective item or if the item arrived broken due to shipping, you must contact us within [48 hours - 7 days] of delivery .

To file a claim, please email support@[yourbrand].com with:
1. Your Order Number.
2. A photo of the damaged or defective item.
3. A photo of the packaging (if the box was damaged).
  We will arrange for a replacement or a full refund, including original shipping costs, for valid damage claims.

Restocking Fee
For non-defective returns (change of mind), the customer is responsible for return shipping costs. A [15-20%] restocking fee may be deducted from your refund to cover handling and inspection costs .

How to Initiate a Return

Email us at [support email] with your order number and reason for return.
We will provide you with the return shipping address (usually our warehouse).
Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within [5-10] business days.